Our Return Policy
immediately and we will remedy the problem to the best of our ability. We are committed to the satisfaction of our customers.Returns: If for any reason you are not completely satisfied, we will gladly accept a return for exchange or for refund (less Shipping and Handling fees), provided the item is returned within thirty (30) days from the date of shipment.Returns must meet all of the following criteria:
- Contact us for a return approval number.
- Art must be received by us within 30 days of your receipt.
- Art must be sent in the original undamaged packaging.
- Art must be in original resalable condition.
- Art must be shipped with full insurance covering the original price.
- Damaged items will be refused.
- No returns will be accepted after 30 days.
Damage: If the box containing the artwork appears to be damaged upon its arrival, refuse acceptance of the delivery and then Contact us to let us know that the shipment arrived damaged. If, however, you open the package and find the artwork damaged, please contact the shipping service who will advise you on your options. Do not discard the original packaging.
Please note that, unless reported immediately upon receipt, damaged artwork will not be accepted for return. Please, take a photo of package conditions before opening the package if you suspect that the artwork inside might be damaged or if you notice that the package has been broken or mistreated. This information is required for insurance claim purposes.
Any artwork that is received damaged must be reported to us and the carrier at the time they are received.
We will ship you another item to replace the damaged one as soon as all carrier insurance paperwork is processed.
Carrier and Packaging: We ship most orders through FedEx. In-stock items are normally shipped the next business day, but some items will need to be special ordered or printed. Please allow 7-10 business days to receive your item. We request that you email us upon receipt of shipment. ***Please note that Hogancamp print orders placed after WEDNESDAY will not be processed until the following week. It takes 3 days to print the photos in NYC before they can be delivered to Mark to sign. If you have a question about your order, please Contact us